Job title: Service Manager (m/f/d) Construction Machinery
Job type: Permanent
Emp type: Full-time
Industry: Industrial Machinery
Expertise: Service
Location: Dubai, United Arab Emirates
Job published: 12-05-2022
Job ID: 32246

Job Description

About Departer – The German Headhunter:
As an internationally oriented German HR consultancy for the recruitment of multinational professionals, Departer possesses a long-standing expertise in the core markets of Germany, Middle East, and Australia. Through our regionally established offices in Dubai, Brisbane, and Hamburg, we are valued as a reliable recruitment partner by numerous companies.

Our European client, one of the largest manufacturers of construction machinery, is seeking a Service Manager to manage the Service team and support dealers, service partners, and clients within the Middle Eastern region. 

Your duties and responsibilities will include:

  • Manage and supervise service operations for the Construction Machinery division in the Middle East
  • Support dealers, service partner and clients in all service related requests
  • Ensure high quality of service and service portfolio as per market requirements
  • Evaluation of technical condition of used equipment before purchase
  • Continuous improvement of service in line with strategy and cooperation with Product Support
  • Proactive sales of service, spare parts and accessories
  • Provide technical training of the service engineering team wherever required
  • Provide pricing in special cases
  • Report to the Head of Division

To be successful in this role you should have the following skills and experiences:

  • University degree in engineering, technical, or related field
  • Technical knowledge and experience of with construction equipment is a must
  • At least 7 years of experience in service management
  • Fluent in English; German skills are an added value
  • Strong communication skills
  • Service-oriented and business-savvy
  • Ability to manage complex projects and multi-task
  • Excellent organizational skills
  • Ability to flourish with minimal guidance, be proactive, and problem solver
  • Willingness to travel across the Middle Eastern region
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