Job Description
About Departer – The German Headhunter:
As an internationally oriented German HR consultancy for the recruitment of multinational professionals, Departer possesses a long-standing expertise in the core markets of Germany, Middle East, and Australia. Through our regionally established offices in Dubai, Brisbane, and Hamburg, we are valued as a reliable recruitment partner by numerous companies.
Our European client, one of the largest manufacturers of construction machinery, is seeking a Service Manager to manage the Service team and support dealers, service partners, and clients within the Middle Eastern region.
Your duties and responsibilities will include:
- Manage and supervise service operations for the Construction Machinery division in the Middle East
- Support dealers, service partner and clients in all service related requests
- Ensure high quality of service and service portfolio as per market requirements
- Evaluation of technical condition of used equipment before purchase
- Continuous improvement of service in line with strategy and cooperation with Product Support
- Proactive sales of service, spare parts and accessories
- Provide technical training of the service engineering team wherever required
- Provide pricing in special cases
- Report to the Head of Division
To be successful in this role you should have the following skills and experiences:
- University degree in engineering, technical, or related field
- Technical knowledge and experience of with construction equipment is a must
- At least 7 years of experience in service management
- Fluent in English; German skills are an added value
- Strong communication skills
- Service-oriented and business-savvy
- Ability to manage complex projects and multi-task
- Excellent organizational skills
- Ability to flourish with minimal guidance, be proactive, and problem solver
- Willingness to travel across the Middle Eastern region