Job Description

About Departer – The German Headhunter:

As an internationally oriented German HR consultancy for the recruitment of multinational professionals, Departer possesses a long-standing expertise in the core markets of Germany, Greater China, the Middle East, and Australia. Through our regionally established offices in Dubai, Brisbane, and Hamburg, we are valued as a reliable recruitment partner by numerous companies.

Our client, a Dubai-based consultancy with German Management, is seeking an experienced Head of Operations (m/f/d) contributing to the organization's growth. The future position holder (m/f/d) will play a pivotal role in ensuring the smooth and efficient operation in a dynamic work environment, overseeing all operational aspects of the company, including customer management, resource allocation, financial management, and process improvement. The Head of Operations (m/f/d) will be a key leader within the organization, responsible for spearheading various critical functions that drive the company's growth and success.

Your duties and responsibilities will include:  

• Providing leadership to the Operations team, encompassing management, support, and team development to ensure the seamless execution of daily operations
• Overseeing daily operations business while identifying opportunities for the implementation of new policies and procedures aimed at process enhancement
• Serving as an intermediary between the company and government authorities
• Maximizing the utilization of the current CRM system and proactively exploring emerging technologies to enhance the organization's efficiency and customer-centric approach
• Handling intricate cases and escalations, offering diverse perspectives to address challenges effectively
• Acting as the primary point of contact between the operations department, department heads from other divisions, and senior management
• Timely forecasting staffing requirements and collaborating with the HR department to address them
• Monitoring and managing operational expenses to optimize cost-effectiveness and identify potential cost-saving initiatives
• Actively advocating and participating in internal audits to elevate operational service standards
• Compiling and presenting regular reports to senior management, detailing key operational metrics, performance indicators, prevailing trends, and predictive future outcomes
• Reporting to CEO

To be successful in this role you should have the following skills and experiences:

• Bachelor’s degree in Business Administration, or related field
• At least 10 years of experience working in a similar role, preferably in a consulting or professional services firm
• Working experience in the Middle East is a must
• Financial acumen and budget management experience
• Strong leadership and team management skills combined with exceptional project management and organizational abilities
• Personality that demonstrates cultural understanding, sensitivity, and inclusivity
• Effective communication and interpersonal skills combined with excellent analytical and problem-solving skills
• Ability to work collaboratively in a fast-paced work environment
• Capacity to effectively manage tasks and thrive in high-pressure situations