Stellenbeschreibung

ABOUT DEPARTER - THE KNOW-WHO PEOPLE

Departer is a leading German Executive Search firm with over 20 years of experience in global leadership recruitment. We specialize in placing executives in medium-sized enterprises and private equity portfolio firms across DACH, MEAI, ASIA, and ANZ regions. With a deep understanding of the DACH economy, we facilitate successful placements within global management teams across corporate headquarters and entities abroad.

Our client is a global leader in logistics and supply chain management, renowned for providing tailor-made transport and logistics solutions. With a strong emphasis on operational excellence, efficiency, and exceptional customer service, the company serves diverse industries worldwide. As Operations Manager (m/f/d) you will oversee technical operations, client relationship management, personnel leadership, and customs clearance processes, ensuring seamless execution and compliance with international standards. 

Your duties and responsibilities will include:

• Manage and oversee customs clearance processes, ensuring compliance with international regulations and maintaining accurate documentation
• Act as the primary point of contact for customs authorities, addressing queries and efficiently resolving potential obstacles or delays
• Develop and maintain strong relationships with key clients, providing high-level support and ensuring customer satisfaction
• Prepare quotations, manage project execution, and negotiate contracts to achieve optimal outcomes and profitability
• Plan, control, and coordinate the entire order processing cycle, ensuring smooth execution and operational efficiency
• Implement and monitor cost-saving strategies with suppliers to maximize financial performance
• Oversee budget planning and monitoring, performing detailed target-actual analyses and preparing comprehensive performance reports
• Handle customer complaints with a focus on root cause analysis and implementing corrective measures for continuous improvement
• Provide hands-on support to the team in critical situations and ensure successful resolution of challenging tasks
• Collaborate with the Branch Manager on risk assessments, compliance initiatives, and strategic planning for operational improvements

To be successful in this role you should have the following skills and experiences:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field
• A minimum of 5 years of experience in logistics or supply chain management, including at least 2 years in a managerial or leadership role
• Hands-on experience managing complex logistics operations, including customs clearances
• Proficiency in logistics software and systems
• In-depth knowledge of customs regulations and international trade compliance
• Strong leadership abilities to manage and inspire a diverse team
• Effective communication and negotiation skills, with fluency in English
• A hands-on mindset with the flexibility to adapt to dynamic operational challenges
• High level of independence and a proactive approach to problem-solving
• Strong analytical and organizational skills to oversee multifaceted responsibilities