ABOUT DEPARTER - THE KNOW-WHO PEOPLE

Departer is a leading German Executive Search firm with over 20 years of experience in global leadership recruitment. We specialize in placing executives in medium-sized enterprises and private equity portfolio firms across DACH, MEAI, ASIA and ANZ regions. With a deep understanding of the DACH economy, we facilitate successful placements within global management teams across corporate headquarters and entities abroad.

Our client is a fast-growing international renewable energy group operating an AI-powered solar infrastructure platform. Through its integrated platform and service ecosystem, the company enables solar installers and storage professionals to manage design, procurement, financing, and operations in a highly efficient, data-driven way - allowing partners to deliver smarter, faster, and more profitable energy projects.

As part of its continued international expansion, the company is strengthening its European leadership structure and is currently seeking a Customer Success Lead (m/f/d) to oversee the Eastern European region.

Your duties and responsibilities will include:

• Lead the Customer Success function for Eastern Europe, including regional planning, resource allocation, team coaching, and performance management.
• Own onboarding, activation, adoption, renewal, retention, upsell, and cross-sell outcomes across the regional customer portfolio.
• Manage a portfolio of strategic and enterprise installer partners while supporting the team on high-risk or high-value accounts.
• Build and standardize onboarding frameworks, customer health scoring, account review cadence, escalation management, and renewal processes for the region.
• Deliver executive-level business reviews and act as a trusted advisor to key customers on workflow optimization and long-term value realization.
• Partner closely with Sales on handover quality, expansion planning, and account growth opportunities.
• Work with Product and Development teams to prioritize market feedback, recurring blockers, and localization needs from regional customers.
• Develop regional training programs, webinars, and enablement materials tailored to installer partners and internal Customer Success team members.
• Track and report core KPIs including adoption, product usage, time-to-value, churn risk, gross retention, net revenue retention, and customer satisfaction.
• Support hiring and scaling of local or multilingual Customer Success Managers as the region expands.

To be successful in this role you should have the following skills and experiences:

• Bachelor’s degree or equivalent practical experience in business, engineering, renewable energy, or a related field.
• 7+ years of experience in Customer Success, Account Management, or customer-facing SaaS roles, with at least 2+ years in team leadership or mentoring responsibilities.
• Proven track record managing enterprise and mid-market B2B customers in SaaS, solar PV, battery storage, renewable energy, or adjacent technical industries.
• Experience working across multiple countries, cultures, or language markets in Europe is strongly preferred; additionally, working proficiency in one or more Eastern European languages, in addition to English, is an advantage.
• Strong leadership capability, with the ability to coach Customer Success Managers, set clear operating rhythms and build a performance-focused team culture.
• Strong commercial mindset with the ability to balance customer value, retention, and revenue expansion.
• Deep understanding of SaaS adoption, customer lifecycle management, and health-based account prioritization.
• Ability to translate customer pain points to clear recommendations for Product, Operations, and commercial teams.
• Strong analytical capability with experience using CRM and customer success tooling, such as Salesforce, HubSpot, Gainsight, or equivalent platforms.
• Comfortable operating in a fast-paced, scale-up environment with evolving processes and market priorities.
• Experience working with solar installers, Epcs, distributors, or renewable energy software platforms.

ABOUT DEPARTER - THE KNOW-WHO PEOPLE

Departer is a leading German Executive Search firm with over 20 years of experience in global leadership recruitment. We specialize in placing executives in medium-sized enterprises and private equity portfolio firms across DACH, MEAI, ASIA and ANZ regions. With a deep understanding of the DACH economy, we facilitate successful placements within global management teams across corporate headquarters and entities abroad.

Our client is a fast-growing international renewable energy group operating an AI-powered solar infrastructure platform. Through its integrated platform and service ecosystem, the company enables solar installers and storage professionals to manage design, procurement, financing, and operations in a highly efficient, data-driven way - allowing partners to deliver smarter, faster, and more profitable energy projects.

As part of its continued international expansion, the company is strengthening its leadership presence in Europe and is seeking a Senior Customer Success Manager (m/f/d) in Spain. As a Senior Customer Success Manager, you serve as the main point of contact for the installer partners in Spain. You drive strategic onboarding, strong product adoption, and sustained customer satisfaction for larger and higher-value accounts.

Your duties and responsibilities will include:

• Lead onboarding for enterprise and high-value installation partners, including management of complex first projects. 
• Act as a strategic advisor after go-live, helping customers optimize usage across advanced planning, ordering, and documentation workflows. 
• Drive deeper product adoption, account growth, and long-term engagement across strategic customers. 
• Deliver advanced training sessions, webinars, and on-site consultations for key clients in the Spanish market. 
• Analyze customer pain points, blockers, and growth opportunities, and translate those insights into clear product recommendations.
• Partner with Product, Development, Sales, and Executive teams to manage escalations and contribute market input to the roadmap. 
• Own renewals, upsells, cross-sells, and retention across a portfolio of high-revenue customers.
• Represent installer feedback internally to help shape product strategy and support market expansion in Spain.

To be successful in this role you should have the following skills and experiences:

• Bachelor’s degree or equivalent experience in business, engineering, or a related field.
• 5+ years of experience in Customer Success, preferably within SaaS or vertical software serving trade or service industries. 
• Proven track record managing enterprise and SMB accounts in solar PV, battery storage, or the broader renewable energy sector. 
• Experience working with strategic customers in Spain or strong familiarity with the Spanish solar installer landscape. 
• Advanced proficiency with SaaS tools and a strong understanding of solar PV project data, planning processes, and compliance requirements. 
• Demonstrated ability to scale customer adoption for complex B2B platforms, including churn reduction and account expansion. 
• Strong strategic mindset, high ownership, and confidence working with executive stakeholders in a fast-moving environment. 
• Excellent communication and relationship management skills, with the ability to engage both commercial and technical stakeholders.
• Direct experience in the Spanish solar installer market, including regulatory, commercial, and cultural nuances.
• Proficiency in CRM platforms such as Salesforce and familiarity with customer health scoring or success analytics. 
• Spanish language fluency and professional English proficiency.
• Hands-on experience with solar design or proposal tools.

ABOUT DEPARTER - THE KNOW-WHO PEOPLE

Departer is a leading German Executive Search firm with over 20 years of experience in global leadership recruitment. We specialize in placing executives in medium-sized enterprises and private equity portfolio firms across DACH, MEAI, ASIA, and ANZ regions. With a deep understanding of the DACH economy, we facilitate successful placements within global management teams across corporate headquarters and entities abroad.

Our client is a fast-growing international renewable energy group operating an AI-powered solar infrastructure platform. Through its integrated platform and service ecosystem, the company enables solar installers and storage professionals to manage design, procurement, financing, and operations in a highly efficient, data-driven way - allowing partners to deliver smarter, faster, and more profitable energy projects.

As part of its continued international expansion, the company is strengthening its leadership presence in Europe and is seeking a Country Manager UK (m/f/d) to own customer outcomes, adoption, and long-term value creation across the region. You will work in close collaboration with the global executive team and contribute directly to strategic decisions at an international level. This is a senior leadership role for a highly motivated professional who combines commercial leadership, strong sales drive, and digital affinity with deep industry insight. The role is ideal for someone who enjoys building businesses from the ground up and wants to play a key role in scaling an innovative, AI-driven platform.

Your duties and responsibilities will include:

• Define and execute a comprehensive Customer Success strategy for the UK and Europe, fully aligned with regional growth, revenue, and expansion objectives
• Build, lead, and scale a high-performing, remote Customer Success organisation operating across multiple European markets, establishing clear engagement models, success frameworks, and escalation pathways
• Serve as a senior point of contact for key installer partners, EPCs, and strategic accounts, fostering long-term and trust-based relationships
• Drive structured onboarding, product adoption, and lifecycle engagement across installer networks to maximize customer value and retention while ensuring a consistent customer experience across countries
• Own and actively manage core Customer Success KPIs including adoption, retention, churn, NPS, and expansion influence
• Identify upsell, cross-sell, and value-added service opportunities in close collaboration with Sales and Partnerships teams
• Translate customer feedback and field insights into strategic recommendations for Product and Growth teams, directly influencing roadmap priorities
• Align Customer Success operations with regional go-to-market strategies and support renewals, expansions, and new market launches
• Oversee Customer Success activities across multiple European jurisdictions, ensuring compliance, reporting accuracy, and reliable forecasting
• Maintain a strong field presence through regular travel across the UK and Europe, representing the company at installer events, partner meetings, and industry forums

To be successful in this role you should have the following skills and experiences:

• A Bachelor’s degree in Business, Engineering, Energy, or a related discipline
• More than 10 years of experience in Customer Success, Account Management, or Operations roles within growth-oriented and international environments
• A strong background in the solar / PV industry, ideally within installer, EPC, distribution, or solar SaaS ecosystems
• Proven experience managing and scaling installer or partner networks across multiple markets
• Demonstrated success leading remote, multi-country teams within Europe
• A strategic, KPI-driven leadership style combined with strong operational execution capabilities
• Excellent stakeholder management and communication skills, enabling effective engagement at senior partner level
• High comfort with frequent travel across multiple European markets

ABOUT DEPARTER - THE KNOW-WHO PEOPLE

Departer is a leading German Executive Search firm with over 20 years of experience in global leadership recruitment. We specialize in placing executives in medium-sized enterprises and private equity portfolio firms across DACH, MEAI, ASIA, and ANZ regions. With a deep understanding of the DACH economy, we facilitate successful placements within global management teams across corporate headquarters and entities abroad.

Our German client is a leading international provider of industrial cooling and heating solutions, operating across multiple global markets with a strong focus on engineering excellence, innovation, and sustainable technologies. They are currently seeking a Logistics Manager (m/f/d) to oversee and manage all logistics, ensuring the efficient and compliant movement of goods, equipment, and materials across local and international markets. This role offers the opportunity to take full ownership of end-to-end logistics operations, working in a dynamic international environment while ensuring efficient, compliant, and cost-effective supply chain execution across the region. 

Your duties and responsibilities will include:

• Manage daily logistics and end-to-end supply chain operations for import and export shipments
• Coordinate international and domestic freight movements via sea, air, and land transportation
• Monitor shipment schedules, ETAs, cargo movements, and delivery timelines
• Ensure seamless coordination between suppliers, warehouses, transport providers, and project teams
• Oversee JAFZA logistics procedures, documentation, and compliance requirements
• Handle UAE customs clearance processes for import and export shipments
• Prepare, review, and manage shipping documentation, including Bills of Lading, commercial invoices, packing lists, and certificates of origin
• Coordinate with freight forwarders, shipping lines, customs brokers, and logistics service providers
• Negotiate freight rates and logistics service agreements with external partners
• Monitor logistics costs and support invoice verification, cost control, and reporting activities

To be successful in this role, you should have the following skills and experiences:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field
• Minimum 5–7 years of experience in logistics, freight forwarding, import/export, or supply chain management
• Mandatory hands-on experience with JAFZA operations and UAE customs procedures
• Strong knowledge of international shipping processes across sea, air, and land transportation
• Solid understanding of import/export documentation and global trade compliance requirements
• Experience working with freight forwarders, customs brokers, and logistics service providers
• Strong negotiation skills in freight rates and logistics service agreements
• Experience with logistics management systems and ERP platforms
• Strong analytical, coordination, and problem-solving skills in operational environments
• High attention to detail with strong accuracy in documentation, reporting, and shipment control
• Fluency in English; additional languages are an advantage

ABOUT DEPARTER - THE KNOW-WHO PEOPLE

Departer is a leading German Executive Search firm with over 20 years of experience in global leadership recruitment. We specialize in placing executives in medium-sized enterprises and private equity portfolio firms across DACH, MEAI, ASIA, and ANZ regions. With a deep understanding of the DACH economy, we facilitate successful placements within global management teams across corporate headquarters and entities abroad.

Our German client is an established and innovative provider of lighting control and smart building automation solutions. Known for high-quality products and advanced technologies, including motion and occupancy sensors and control systems, the company supports customers across commercial, industrial and residential sectors.

To strengthen its market presence across Australia and New Zealand, the company is seeking to appoint a Sales Representative (m/f/d) ANZ to drive strategic growth, expand key customer relationships and accelerate market penetration. The Sales Representative (m/f/d) will play an important role in identifying new business opportunities, developing long-term partnerships and positioning the company as a leading provider of smart lighting control and automation solutions. This role requires a commercially driven, consultative professional with strong technical understanding and the ability to influence key stakeholders across the construction and building technology ecosystem.

With a good understanding of DALI and KNX technologies, the Sales Representative (m/f/d) will contribute significantly to the company’s long-term growth strategy and increasing market share across Australia.

Your duties and responsibilities will include:

• Identify, pursue and secure new business opportunities across commercial, industrial and residential sectors
• Develop and execute strategic business development initiatives to expand the company’s footprint in the ANZ market
• Engage with clients, consultants, lighting designers and contractors to understand project requirements and propose tailored lighting control solutions
• Deliver compelling technical presentations and product demonstrations highlighting the features and benefits of DALI, KNX and related systems
• Prepare quotations, proposals and tender submissions while ensuring timely follow-up and conversion into projects
• Collaborate closely with engineering, project management and support teams to ensure seamless project delivery and customer satisfaction
• Monitor industry trends, standards and competitor activities to maintain strong market positioning
• Represent the company at trade shows, industry events, training sessions and networking forums
• Maintain accurate pipeline management, forecasting, CRM records and reporting aligned with corporate requirements
• Build and nurture long-term relationships with key stakeholders and strategic accounts across the ANZ region

To be successful in this role, you should have the following skills and experiences:

ABOUT DEPARTER - THE KNOW-WHO PEOPLE

Departer is an international executive search firm with more than 20 years of experience in global leadership recruitment. We specialize in placing executives in medium-sized companies and private equity portfolio businesses worldwide.

Our client is a globally active, European-headquartered engineering company specializing in advanced manufacturing and industrial automation solutions for the aerospace sector and adjacent high-precision industrial applications.

As Vice President of Operations (m/f/d), North America, you will serve as the senior operational leader of the company’s U.S. business, reporting directly to the North American CEO. You will drive operational excellence across supply chain management, project management, assembly and production, quality, and safety, while ensuring the seamless execution of complex customer projects.

This role requires a hands-on leader with strong expertise in automation, machine assembly, and OEM environments. You will play a key role in optimizing supply chain performance, reducing bottlenecks, strengthening supplier networks, and translating strategic priorities into measurable operational results. In close partnership with the CEO, you will help shape a culture of accountability, continuous improvement, and reliable execution across a strategically important market.

YOUR DUTIES AND RESPONSIBILITIES WILL INCLUDE:

• Leading day-to-day operations across supply chain, assembly/production, project management, quality, and safety
• Ensuring complex customer projects are delivered on time, on budget, and to the highest quality standards
• Driving procurement strategy, supplier development, and vendor qualification to improve supply chain performance and reduce lead times
• Translating strategic priorities into measurable operational plans and scalable processes
• Partnering closely with sales and business development to align operational capabilities with customer requirements
• Driving KPI-based performance, cost optimization, and margin improvement
• Building, mentoring, and developing a high-performing operations team
• Fostering a hands-on culture of accountability, collaboration, and continuous improvement
• Ensuring compliance with U.S. regulatory requirements and proactively mitigating operational risks

TO BE SUCCESSFUL IN THIS ROLE, YOU SHOULD HAVE THE FOLLOWING SKILLS AND EXPERIENCES:

• Bachelor’s degree in Engineering, Manufacturing, Business Administration, or a related technical discipline; Master’s degree or MBA preferred
• Extensive leadership experience in aerospace, automation, capital equipment, or advanced manufacturing
• Proven success in leading operations within complex, project-driven, highly customized industrial environments
• Strong expertise in supply chain management, procurement, supplier development, and operational performance management
• Demonstrated experience with KPIs, budgets, and cross-functional leadership
• Hands-on leadership style with strong execution skills and the ability to work effectively from shop floor to executive level
• Experience collaborating with or working within European engineering or manufacturing environments is a strong advantage
• Entrepreneurial mindset, strong people leadership skills, and a passion for advanced industrial systems
• Willingness to travel approximately 20 to 25 percent domestically and internationally
• Excellent written and spoken English

This company provides equitable and nondiscriminatory employment opportunities to all individuals, irrespective of their race, color, creed, religion, sex, age, national origin, ancestry, citizenship, sexual orientation, marital status, disability, veteran status, or any other legally protected characteristic. We conduct recruitment, evaluation, and assignment processes solely based on applicants’ qualifications for the specific job role.

ABOUT DEPARTER - THE KNOW-WHO PEOPLE

Departer is a leading German Executive Search firm with over 20 years of experience in global leadership recruitment. We specialize in placing executives in medium-sized enterprises and private equity portfolio firms across DACH, MEAI, ASIA, and ANZ regions. With a deep understanding of the DACH economy, we facilitate successful placements within global management teams across corporate headquarters and entities abroad.

Our Austrian client is a leading international organization operating across multiple markets, with a strong focus on innovation, operational excellence, and strategic growth within the telecommunications and consumer electronics sector. They are currently seeking a Treasury and Investment Manager to lead finance operations, liquidity management, investment activities, and strategic financial decision-making. This role offers strong visibility within the business and the opportunity to impact financial performance and risk management directly. 

Your duties and responsibilities will include:

• Oversee daily cash management, liquidity planning, and short- to long-term cash forecasting
• Manage and optimize banking relationships, including account structures, fees, and service agreements
• Ensure efficient working capital management and maintain sufficient liquidity for operational needs
• Administer debt facilities, including loans, credit lines, guarantees, and covenant compliance
• Monitor and manage financial risks (interest rate, FX, liquidity, and counterparty risks)
• Develop and maintain treasury policies, procedures, and internal controls
• Manage the organization’s investment portfolio in line with approved strategies and risk appetite
• Execute investment transactions and monitor portfolio performance
• Provide recommendations on asset allocation and investment strategy
• Ensure compliance with internal policies, governance frameworks, and regulatory requirements
• Prepare treasury and investment reports for senior management and key stakeholders
• Provide analysis on cash flow, liquidity, and investment performance
• Support budgeting, forecasting, and long-term financial planning
• Contribute to financial reporting, disclosures, and audit processes
• Collaborate closely with accounting, tax, risk, and finance teams
• Lead treasury-related system enhancements and process improvement initiatives

To be successful in this role, you should have the following skills and experiences:

ABOUT DEPARTER - THE KNOW-WHO PEOPLE

Departer is a leading German Executive Search firm with over 20 years of experience in global leadership recruitment. We specialize in placing executives in medium-sized enterprises and private equity portfolio firms across DACH, MEAI, ASIA, and ANZ regions. With a deep understanding of the DACH economy, we facilitate successful placements within global management teams across corporate headquarters and entities abroad.

Our Austrian client is a leading international organization operating across multiple markets, with a strong focus on innovation, operational excellence, and strategic growth within the telecommunications and consumer electronics sector. They are currently seeking a Sourcing Manager / Category Manager / Market Expert to drive procurement strategy and execution for consumer electronics and second-life devices. This role offers significant ownership, regional exposure, and the opportunity to directly influence sourcing performance and supplier partnerships.

Your duties and responsibilities will include:

To be successful in this role, you should have the following skills and experiences:

ABOUT DEPARTER - THE KNOW-WHO PEOPLE

Departer is a leading German Executive Search firm with over 20 years of experience in global leadership recruitment. We specialize in placing executives in medium-sized enterprises and private equity portfolio firms across DACH, MEAI, ASIA, and ANZ regions. With a deep understanding of the DACH economy, we facilitate successful placements within global management teams across corporate headquarters and entities abroad.

Our client is a well-established international engineering company with a strong reputation for innovation and quality across multiple industrial sectors. With a global workforce and a collaborative culture, the organization focuses on delivering advanced technical solutions to its customers. They are currently seeking a Regional Sales Manager to drive growth and expand their presence across the GCC market. This role offers a high level of autonomy, strategic responsibility, and direct impact on business development. It is an excellent opportunity for a technically skilled sales professional to join a forward-thinking and dynamic environment.

Your duties and responsibilities will include:

To be successful in this role, you should have the following skills and experiences: